Features

Tickets

Private support channels between a member and your staff. Dashboard → Tickets.

Set it up

1. Pick a category for ticket channels and your support role(s).
2. Optionally pick a transcript channel where closed tickets are saved.
3. Post the ticket panel — a message with an Open Ticket button — in a channel members can see.

In Discord: /setup tickets and /ticket panel.

Using tickets

• Members click Open Ticket (or use /ticket open) and describe the problem.
• Staff can Claim a ticket so others know it’s taken, and /ticket add or /ticket remove people.
• Close saves a transcript to the transcript channel, DMs it to the member, and deletes the channel.

You can limit how many open tickets each member can have.