Features

Tickets

Private support channels between a member and your staff. Dashboard → Tickets.

Set it up

1. Pick a category for ticket channels and your support role(s).
2. Optionally pick a transcript channel where closed tickets are saved.
3. Post the ticket panel — a message with an Open Ticket button — in a channel members can see.

In Discord: /setup tickets and /ticket panel.

Using tickets

• Members click Open Ticket (or use /ticket open) and describe the problem.
• Staff can Claim a ticket so others know it’s taken, and /ticket add or /ticket remove people.
• Close saves a transcript to the transcript channel, DMs it to the member, and deletes the channel.

You can limit how many open tickets each member can have.

Extra departments Premium

Free servers get the one setup above. Premium lets you add up to 4 extra departments — each with its own category, support roles, transcript channel and panel — so different kinds of requests (Billing, Report a player, and so on) go to different staff and channels instead of one shared inbox.

• Dashboard → Tickets → Extra departments → + Add department.
• Each department posts its own panel with its own button, and keeps its own "open tickets per member" limit.
• Support-role access is shared across departments — anyone in a support role for any department (or Admins) can see any ticket.
• Deleting a department doesn't close tickets already open from it; its panel button just stops opening new ones.
• /ticket open, /ticket panel and /setup tickets always work with the default department — extra departments are managed from the dashboard.